Shipping & Returns

Shipping Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the country using couriers that we have enlisted for service. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days.

a. Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

Return, Exchange Policy, Cancellations

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.  Refunds for items returned within 15 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case  the following conditions are not met, Flori Roberts Africa reserves the right to charge 15% restocking fee or refuse the return.

1. Items must not have been opened, or used. Packaging must be in the condition that the product was shipped
2. The items must be returned for refund or exchange within 15 days of original purchase
3. The original manufacture's packaging must not be damaged
4. Packaging must include all original items, manuals e.t.c
5. Return Authorization Number must be clearly marked on the shipping box
6. Return package must include copy the original invoice or sale receipt

Before returning package you need to contact This email address is being protected from spambots. You need JavaScript enabled to view it. to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed on our contact list

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.